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Frequently Asked Questions
What kind of products does PetUno sell?
We choose products designed for your dog's everyday life — comfort, quality, and real usefulness, no filler items. We're adding new products little by little.
How do I choose the right size?
Each product page includes its own size guide. If you're unsure, reach out and we'll help you choose.
Do the products come with a quality guarantee?
Yes, we choose every product for its quality and only work with items we consider suitable for your dog's everyday use.
How long does my order take to arrive?
We prepare your order as soon as your purchase is confirmed. Shipping times are estimates and may vary depending on the product and warehouse availability, and you'll see an estimate at checkout before you confirm.
Can I return my order if I'm not happy with it?
Yes. You have 14 calendar days from receiving your order to exercise your right of withdrawal, in line with consumer regulations. Reach out to us and we'll walk you through the steps.
How do I contact you?
Email us at soporte@petuno.es or use our contact page, and we'll get back to you as soon as possible.