Privacy policy

Last updated: September 14, 2026

PetUno operates this store and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PetUno is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of the conflict with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: credit card, debit card, and other payment details, account information, transaction details, form of payment, payment confirmation, and other payment information.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your purchase history.
• Communications with us: information you share with us when you contact us, for example, through email, social media, or other websites, or when you contact our customer service.
• Device information: information about your device, browsing actions, and connection details, including your IP address and other unique identifiers.
• Usage information: information about how you use the Services, including how you interact with them and navigate through them.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: from your device when you use our products or services, or visit our website, including through cookies and similar technologies.
• From our service providers: when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, personalize, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payment, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our services. If you choose to create an account, you are responsible for keeping your account credentials safe; we highly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide you with customer support, to be responsive to you, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to provide us with personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have a right to direct us not to share your information for these targeted advertising and marketing purposes based on your online activity with different businesses. You can exercise this right by using the "opt-out" link located here.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Your Relationship with Shopify

The Services are hosted on Shopify's platform, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information that we submit to, or that is collected by, Shopify will be transferred across borders and to countries that do not have the same data protection laws as your jurisdiction. In addition, to help support, grow, and improve our business, we use certain enhanced features that Shopify provides us and that use information collected about your interactions on our store as well as your interactions with other merchants and with Shopify. In such instances, Shopify is responsible for the processing of your personal information for these purposes, including responding to and fulfilling your rights requests. To learn more about Shopify's use of your personal information and your rights, please review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights over your personal information here: Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review such third parties' privacy and security policies, and other terms. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the applicable age of consent in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. That said, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right to Data Portability. You may have a right to request a copy of your personal information and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information, or to opt out of our disclosure of personal information to any third parties for purposes of "targeted advertising," as defined by applicable privacy laws. You can exercise this right by using the "opt-out" link located here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of the "sale" or "sharing" of information for that device and browser. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account too. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not respond to other "Do Not Track" signals that may be sent by your browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn about the personal information Shopify processes about you and how you may exercise your rights with respect to such processing, see https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. Under the law, you're also allowed to designate an authorized agent to make requests on your behalf, but we may deny a request from an authorized agent that doesn't submit proof that they've been authorized by you to act on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, you can find your local data protection authority here. In Spain, the competent authority is the Spanish Data Protection Agency (AEPD), www.aepd.es.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, please call us at or email us at lavadosponsorships@gmail.com or contact us by mail at Calle Menéndez Pidal 1, 06230 Los Santos de Maimona, Badajoz, Spain. For the purpose of applicable data protection laws, we are the data controller of your personal information.