Shipping policy

We carefully prepare every order and ship it as soon as payment is confirmed.

Shipping area

We ship to Spain (mainland and islands) and the United States. We don't offer shipping to other countries yet.

Timeframes and costs

Delivery time is an estimate and shipping is free.

Tracking

As soon as your order leaves our warehouse, you'll receive an email with tracking information.

Shipping issues

If your order doesn't arrive within the stated timeframe or arrives damaged, contact us at soporte@petuno.es and we'll sort it out with you: a replacement or a refund, depending on the case.

Delivery address

Please double-check your address before confirming your order. If you spot a mistake, write to us as soon as possible so we can try to correct it before the order leaves our warehouse.