Terms of service

These terms govern the purchase of products from this online store, operated under the trade name Petuno by Narciso Lavado Candelario (Tax ID/NIF 09212828V), with registered address at Calle Menéndez Pidal nº 1, 06230 Los Santos de Maimona, Badajoz, Spain. By placing an order you accept these terms.

Products and prices

Displayed prices include applicable taxes (VAT), unless stated otherwise. Shipping costs are shown separately before you complete your purchase.

Purchase process

Select the product, size, and print, add it to your cart, and complete payment. You'll receive a confirmation email with your order details.

Payment methods

We accept the payment methods shown during checkout, securely processed by our payment gateway.

Shipping and delivery

See timeframes and shipping areas in our shipping policy.

Right of withdrawal and returns

As a consumer, you have 14 calendar days to withdraw from your purchase without giving a reason. See the full procedure in our refund policy.

Legal warranty

All products are covered by the legal warranty of conformity recognized under Spanish and European consumer regulations.

Dispute resolution

If you have any issue with your order, please contact us first at soporte@petuno.es so we can resolve it directly. As an EU consumer, you can also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Applicable law

These terms are governed by Spanish law.